Kellex Warranties

Kellex Warranties

We stand behind all our products with industry-leading warranties.

Zen

Frame & Springs: 10 years
Sleeper Mechanism: 5 years
Mattress: 5 years
Cushions: 3 years (Some fabric stretching is normal is not covered under warranty.)

Sleepers

Frame & Springs: 10 years
Sleeper Mechanism: 5 years
Mattress: Standard & Princess – 1 year; Linen 312 – 3 years
Cushions: Standard – 2 years; Comfort Firm & Pocketed Coil – 3 years; (Some fabric stretching is normal is not covered under warranty.)

Upholstered Seating

Frame & Springs: 10 years
Cushions: Standard – 2 years; Comfort Firm & Pocketed Coil – 3 years; tight seat – 2 years (Some fabric stretching is normal is not covered under warranty.)

Headboards

Warranted against defects in materials and workmanship under conditions of normal use and service for 3 years from the date of purchase. 

Motion Seating

Frame & Springs: 5 years
Recliner / Glider Mechanism: 1 year
Cushions: Standard – 2 years; Comfort Firm & Pocketed Coil – 3 years; tight seat – 2 years (Some fabric stretching is normal is not covered under warranty.)

Exposed Wood Frame Seating

Kellex warrants exposed wood-framed seating against defects in materials and workmanship, under conditions of normal use and service, for 6 years from the date of purchase. (Casters – 2 years.)

Metal Base & Metal Leg Seating

Kellex warrants metal bases used for seating against defects in materials and workmanship, under conditions of normal use and service, for 6 years from the date of purchase.

Steel Frame Seating

Kellex warrants steel frames used for seating against defects in materials and workmanship, under conditions of normal use and service, for 10 years from the date of purchase.

Ergochairs

Kellex warrants Ergonomic Chairs against defects in materials and workmanship, under conditions of normal use and service, for 5 years from the date of purchase. (Knee Tilt and Gas Lift mechanisms – 2 years; casters – 2 years.)  Kellex does not accept responsibility for any damages to desks, tables, etc. caused by chairs pushed into or underneath them.

Tables

Kellex warrants tables against defects in materials and workmanship under conditions of normal use and service for 5 years from the date of purchase.

Pillows

Kellex does not warrant the fabric used for the casings, only the filling itself for 1 year.

Power Source

Warranted against defects in materials and workmanship under conditions of normal use and service for 1 year from the date of purchase.

 

 

General Warranty Statements:

1. Kellex warrants that each new finished product will be free from defects in workmanship and materials,     when subjected to normal commercial usage, subject to the above limitations while the product is owned by the original purchaser.

2. Customer's own materials (COM) or materials purchased on behalf of the customer (KOM) are not warranted. We do not warrant upholsteries beyond the stated warranty provided by the upholstery supplier, as we have no control over the final installation environment, cleaning systems and solutions or other conditions which may affect durability or dye / color. In the event of a failure of any fabric or leather selected by the customer (COM or COL), the cost of repair, reupholstering or replacement is not covered by this warranty, and will have to be addressed by the supplier of the failed fabric.

3. Storage or installation of any Kellex seating products in any facility other than a temperature and humidity-controlled environment voids all warranties, expressed or implied.

4. Kellex warranties do not apply to: fabric stretching, under normal commercial usage; gradual cushion compaction and partial loss of resiliency of both the foam and fiber components; damage caused by the carrier in-transit, which must be handled under freight policy; damage after leaving the Kellex loading dock resulting from: accident; carrier, installer or customer handling; abuse, abnormal wear, misuse; alterations, modifications, attachments; negligence; renting; reupholstering; products that are not installed or used and maintained in accordance with product warnings and instructions.

5. Color variations and finishes - some unavoidable natural variations occurring in wood, leather or other natural materials, as they are inherent to their character, are not considered defects in material or workmanship and therefore are not the basis for a warranty claim.

6. Matching scenarios will be determined by Kellex unless otherwise specified by the customer. Please note, that often seams can be eliminated when applying the material railroaded as opposed to non-railroad application. If non-railroad application is used on tight backs, seats, outside backs or front seats (aprons) where the width of the piece is greater than the width of the material, seams will not be matched.

7. In reviewing our fabrics for your project, please keep in mind that Kellex "spot matches" fabric patterns in upholstery. We do not offer "flow matching", due to the cost of additional manufacturing time and significant increase in fabric yardage. This assists our customer's to keep within their budgetary restraints. 

8. The standard glide used for Kellex products is suitable for most floors; however, we offer specialty glides which may be preferable on certain types of flooring. Kellex does not accept liability for damages to a floor that might be created by the use of an improper or incorrect glide. The standard glide for metal bases is a clear silicone glide. There are no glide upgrades available for metal bases.

9. Electrical outlets and USB ports are designed for occasional use only.  Keeping a device or electrically powered unit plugged in continuously may be viewed as "permanent wiring", and create a fire code violation. It is the purchaser’s/ customer’s responsibility to comply with all federal, state and local regulatory fire codes. Kellex does not assume responsibility for improper use of the outlets and USB ports.